*For orders over $79, customers in the US will receive a wireless charger, while customers in the UK and Europe will receive a car phone holder. Due to warehouse and other reasons, the giveaways and the items you ordered may be shipped separately. If you have any questions, please contact our customer service support at support@syncwire.com.📞

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Frequently Asked

  • How is my order packaged?

Please email our Customer Support team at support@syncwire.com with your order number and updated address as soon as possible, as we can only make changes to orders that have not yet entered the packing process. 

  • What should I do if I don't receive the product or receive the wrong product?

Please contact our Customer Support team at support@syncwire.com with your order number, and we will do our best to help you.

  • Will all items in my order be delivered at the same time?

We aim to deliver all items in one shipment. However, different shipping options may be used depending on the product, and therefore, some items may be shipped separately. Once an item has been shipped, you will receive a shipment notification email.

  • How can I track my order?

In general, articles are accepted for credit or exchange if returned in saleable condition within your store’s designated timeframe, to the original country of purchase only. If you have any questions regarding returns or exchanges, please contact the store nearest you.